Welcome to BuildTop Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.buildtopstore.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for trade professionals and DIY enthusiasts aged 18 or older. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

User Responsibility: You agree not to misuse website content or use our products to infringe on third-party intellectual property rights.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our roofing and building materials, including:

  • Bitumen products (kegs, roof sheets)
  • GRP waterproofing systems (Cure It GRP, Cromar Pro GRP, Cover It Advanced)
  • Roofing components (dry fix systems, eaves protection, valley tiles)
  • Decking and construction materials

However, slight variations in colour or texture may occur. Product images are for illustration only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Technical Support

We provide product specifications and basic installation guidance, but professional installation is recommended for complex roofing systems.

3. Ordering and Payment

3.1 Order Process

Orders constitute an offer to purchase. We accept orders when we dispatch goods. We may refuse orders for any reason, including suspected fraud or incorrect pricing.

3.2 Pricing

Prices are in GBP and exclude VAT (where applicable) and shipping unless stated. We reserve the right to correct pricing errors.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. For trade accounts, alternative arrangements may be available.

User Responsibility: You must provide accurate payment information and have sufficient funds for purchases.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days, longer during peak periods.

4.2 Shipping Options

We offer:

  • Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

4.3 Delivery Limitations

We ship worldwide except some remote areas in Asia and other select regions. Customers are responsible for customs duties and import fees.

User Responsibility: You must provide a correct delivery address and arrange for someone to accept delivery of heavy/bulky items.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original condition within 15 days of delivery. Non-returnable items include:

  • Opened bitumen kegs
  • Unrolled breathable felts
  • Opened GRP systems
  • Cut/installed EPDM roofing
  • Custom-cut items

5.2 Return Process

Contact [email protected] within 15 days to request a Return Merchandise Authorization (RMA) number. Return shipping is at your expense.

5.3 Refunds

Refunds are issued within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable.

6. Warranties and Liability

6.1 Product Warranties

Some products come with manufacturer warranties. Please check product documentation for details.

6.2 Our Liability

We are not liable for:

  • Consequential damages from product use
  • Improper installation or application
  • Events beyond our reasonable control

Our total liability is limited to the purchase price of the goods.

7. General Provisions

7.1 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

7.2 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

7.3 Contact Information

BuildTop Shop
59 Pavilion Parade
Brighton & Hove
GB CH2O 7FB
Email: [email protected]

These Terms and Conditions were crafted to reflect BuildTop Shop’s commitment to serving trade professionals and DIY enthusiasts with high-quality roofing and building materials, while maintaining clear communication about our policies and your rights.