Privacy Policy

Welcome to BuildTop Shop (“we”, “us”, or “our”). As specialists in roofing and building supplies, we are committed to protecting the privacy of our trade professionals and DIY customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buildtopstore.com or purchase our products including bitumen roofing materials, GRP systems, decking, and other building supplies.

1. Information We Collect

We collect information to provide better services to all our roofing and building supply customers:

• Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place orders for products like cedar shingles or EPDM roofing.
• Payment Information: Credit/debit card details (processed securely through our PCI-compliant payment processors), PayPal information for transactions involving bitumen kegs, dry ridge systems, or other roofing materials.
• Trade Account Information: Business name, VAT number, trade references for our professional customers purchasing bulk materials like breathable felts or GRP waterproofing systems.
• Technical Data: IP address, browser type, operating system when browsing our roofing product catalog.
• Usage Data: Pages visited, products viewed (e.g., bitumen roof sheets or coping stones), time spent on site.

2. How We Use Your Information

As roofing specialists, we use your data to:

• Process and fulfill orders for roofing materials from chimney products to composite decking
• Provide trade account services and commercial payment terms for professional customers
• Improve our product offerings and website experience for roofing professionals and DIYers
• Communicate about orders, shipments (e.g., for heavy items like concrete pier caps), and roofing product information
• Prevent fraud and enhance security, especially for high-value transactions like GRP system purchases
• Comply with legal obligations related to building material sales

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

• Service Providers: With logistics partners for shipping heavy roofing materials globally (excluding some Asian and remote regions)
• Payment Processors: To securely handle transactions for products like Cover It Advanced GRP or bulk bitumen purchases
• Legal Compliance: When required by law for building material regulations or tax purposes
• Business Transfers: In connection with any merger or sale of our roofing supply business assets

We never sell your personal data to third-party marketers.

4. Data Storage and Security

We implement robust security measures appropriate for a roofing supplies business:

• Enterprise-grade encryption for all transactions (especially important for trade account purchases)
• PCI-DSS compliant payment processing for all roofing material orders
• Secure servers with restricted access to customer data
• Regular security audits of our systems

While we protect your data, no internet transmission is 100% secure. We recommend trade customers use strong passwords for their accounts.

5. Your Rights

You have rights regarding your personal data:

• Access: Request details of personal data we hold about your roofing material purchases
• Correction: Update your trade account or delivery information
• Deletion: Request removal of personal data, subject to legal retention requirements for building material sales
• Objection: Opt-out of marketing communications while retaining transactional emails about roofing orders
• Portability: Request transfer of your data to another service provider

6. Cookies and Tracking Technologies

Like most roofing and building supply websites, we use cookies to:

• Remember your preferences (e.g., preferred roofing product categories)
• Analyze site traffic to improve our product offerings
• Enable shopping cart functionality for heavy items like bitumen kegs
• Deliver relevant content about roofing solutions

You can control cookies through your browser settings, though this may affect website functionality for trade customers.

7. International Data Transfers

As we ship roofing materials globally (excluding some regions), your data may be transferred outside the UK/EEA. We ensure such transfers comply with data protection laws using Standard Contractual Clauses or other approved mechanisms.

8. Changes to This Policy

We may update this policy as our roofing supply business evolves. Significant changes will be communicated to trade account holders via email.